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Accessibility Statement

Our website accessibility policy, aims and achievements, and how to report problems or request information in another format.

This statement applies to

This website is run by West Sussex County Council (WSCC). We want as many people as possible to be able to use it. For example, this means you should be able to:

  • change colours, contrast levels and fonts
  • modify the line height or spacing of text
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making devices easier for people with a disability to use so that you can:

How accessible this website is

Overall our audits have confirmed that the Business West Sussex website is almost fully accessible to all visitors. We have tried to present content in a clear way, avoiding complicated navigation mechanisms and distracting animations. Fonts are clear, contrast levels are good, and links are all text-based.

However, we know some parts of this website aren't fully accessible as:

  • some of our documents aren't fully accessible to screen readers

What to do if you can't access parts of this website

If you need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or braille, please contact us.

We'll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, please contact us.

Enforcement procedure

If you have made a complaint and you're not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

Technical information about this website's accessibility

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliance issues listed below.

Content that's not within the scope of the regulations

The content listed below is non-accessible as we are not required to:

  • make documents published before 23 September 2018 accessible, unless they are essential to access a service
  • make reproductions of heritage documents accessible
  • make online maps accessible
  • add transcripts to audio files at Level A/AA.

Non-accessible content

Non-compliance with the accessibility regulations includes the following:

  1. Issues with documents

    Many of our PDFs and Word documents don't meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).

    • Some of our resource documents, such as posters, are designed to be downloaded and printed, so these may not be fully accessible.
    • Some documents that are essential to providing our services, such as forms published as Word documents, may not yet be accessible.
    • Some of the documents we link to are owned by third parties and may not be accessible.

    Accessibility regulations don't require us to fix PDFs or other documents that we own and published before 23 September 2018 unless they're essential to providing our services. If you need information in another format, please contact us.

  2. Header navigation links repeated

    Because of how the website is coded to be responsive to a range of screen sizes, both desktop and mobile, the header area contains a duplicated link to our email address. When describing the site's content, screen reader tools might repeat information about these duplicated links. We cannot fix this problem without re-coding how the site is built, and this is not economically viable until the site is redesigned.
  3. Levels skipped in content headings

    The tags used to denote content headings on some pages sometimes skip levels in their hierarchy, which might mean that the structure of the content is unclear in some situations. We cannot fix this problem without re-coding how the site is built, and this is not economically viable until the site is redesigned.

How we tested this website

This website, and a broad selection of its pages, was tested by Storm12 using the Wave Web Accessibility Evaluation Tool (

When this statement was prepared

This statement was prepared on 4 September 2020 following technical and editorial improvements. It was last updated on 14 September 2020.

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